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ServiceMax from GE Digital: la soluzione per il Field Service che migliora la produttività, reddittività

ServiceMax è una soluzione completa per il Field Service Management (FSM), progettata per ottimizzare le attività di assistenza sul campo. È una soluzione software moderna, basata su cloud e mobile, costruita sull’App Cloud Salesforce – di cui sfrutta l’infrastruttura cloud globale, di livello enterprise, permettendo una facile integrazione con qualsiasi sistema ERP e di CRM.

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Atti di convegni o presentazioni contenenti case history
MCM Milano aprile 2018 workshop

Pubblicato
da Alessia De Giosa
MCM Milano 2018Segui aziendaSegui




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Gli atti dei convegni e pi di 9.000 contenuti su www.verticale.net Milano INFORMATION INSIGHTS ACTIONS OPERATIONS ZERO UNPLANNED DOWNTIME! Lower operating cost | Extend asset lifetime | Optimize asset performance SERVICE TRANSFORMATION IN THE INDUSTRIAL WORLD Predix APM ServiceMax Connected Assets ' 500+ Customers in 40 Countries ' Comprehensive Product Suite ' Ecosystem of Technology Partners & SIs ' 125+ Million Assets Managed ' 1 Million+ Mobile Syncs Each Day used at 22+ million Locations SERVICEMAX FROM GE DIGITAL 2018 General Electric Company - All rights reserved Who is the most famous FIELD SERVICE engineer' Gartner believes that organizations that
do not provide technicians with a rich and
intuitive mobile solution will quickly fall
behind leading organizations. ' ' Jim Robinson, Gartner Inc., Successful Field Service Management Buyers Are Putting
Application Flexibility and Employee Empowerment First, 9 March 2017 2018 General Electric Company - All rights reserved 4 THE CURRENCY OF FIELD SERVICE 14 A mobile application study by Frost and Sullivan (2013) found that 55% of companies surveyed named unclear ROI as a chief barrier to implementation of a mobile application. Surprising' The most well- known of these is the ROI (Return on Investment) calculator, or its cousin the TCO (Total Cost of Ownership) calculator With roots squarely in financial investments, these types of tools are considered cost- based calculators, meaning that they typically focused on costs rather than benefits EFFICIENCY CUSTOMER SATISFACTION REVENUE GROWTH FIELD SERVICE KPIs Utilization Mean time to repair Mean time to complete Mean time between failures First time fix Repeat visit Average response time Attach rate Contract uptime 6 If you can't measure it, you can't improve it. Peter Drucker THE COMPLETE UNIVERSAL 9 DASHBOARD Mean time
between failures
Average time between
failures during normal
operations First time fix rate
Rate at which a
customer issue is
resolved on the
initial visit Attach rate
Percentage of install
base covered by
contract or warranty Mean time to
repair
Average time required
to deliver a break-fix Repeat visit
The # of times an
installed product had
to be re-serviced Contract uptime
Uptime % of installed
products covered by
a contract Mean time to
complete
Average time it takes
to complete a job Average
response time
Average time per work
order to respond to the
customer Utilization
Work performed by
technician (productive
time vs. total work
hours) 8 A DAY IN THE LIFE OF THE TECHNICIAN TODAY 9 ' Checklists
' Calendars
' Knowledge
' Mobile debrief
' Engineer senses
' Service Quotes
' Upsell MOBILE SOLUTION Set priorities. Make choices. Plan audits. Analyze data. Select and implement corrective actions. ' Provides quick access to documents with specific information, even while offline ' Improved productivity through information sharing with maintenance partners ' Full audit trail and regulatory reporting capability ' Real-time information updates ensure access to the most current technical information Designed to reduce maintenance turnaround times and eliminate redundancies while maximizing information retention 2018 General Electric Company - All rights reserved FIELD INVENTORY MANAGEMENT 2018 General Electric Company - All rights reserved View the locations Request part 11 ' Interactive and highly configurable - Choose, Manual, Immediate, Interactive, Self or Optimized Dispatch ' Rich drag-and-drop UI ' Prioritize assignments priority and/or part availability ' Filter on work scope queues, technician and mechanic teams ' Automatic work dispatch to create crews DISPATCH SOLUTION Set priorities. Make choices. Plan audits. Analyze data. Select and implement corrective actions. 2018 General Electric Company - All rights reserved Leverage Machine Learning Data to: ' Improve technician utilization ' Accurate FTF estimation ' Auto-populate PTTS in Dispatch Console PREDICTED TIME TO SERVICE Set priorities. Make choices. Plan audits. Analyze data. Select and implement corrective actions. 2018 General Electric Company - All rights reserved ENSURE SAFETY & COMPLIANCE THROUGH MOBILE CHECKLISTS Set priorities. Make choices. Plan audits. Analyze data. Select and implement corrective actions. ' Minimize risk by recording
compliance data ' Consistent service flow ' Increase technician productivity ' Industry specific / Context-based 2018 General Electric Company - All rights reserved WORK ORDER (SCOPE) DEBRIEF Set priorities. Make choices. Plan audits. Analyze data. Select and implement corrective actions. ' Time and parts consumption ' Digital compliance sign-off ' Work Scope Data collection ' Integrate with ERP/SAP ' Produce a checklist in the Service Report 2018 General Electric Company - All rights reserved INSTALLED BASE MANAGEMENT Set priorities. Make choices. Plan audits. Analyze data. Select and implement corrective actions. ' Offline visibility into configurations, location, and machine data via Mobile APP ' Continuously updated installed products ' Maintain accurate installed base data while offline ' Provide feedback for future audits, compliancy, scope dependencies, etc. ' Capture data for actionable business insights and future improvements User Friendly Format Comprehensive Asset Details Info on every Asset Context Checklists 2018 General Electric Company - All rights reserved IIoT INTEGRATION The first solution to seamlessly combine IIoT machine data with a field service delivery system Machine Initiated Service Requests Remote Access, File Transfers and Software Mgmt. Contextual Repair Procedures Connected Diagnostics Installed Base App Embedded Mash-ups of Machine Data 2018 General Electric Company - All rights reserved


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