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I 5 Indicatori Chiave per la Performance del Field Service

(in lingua inglese) You're under increasing pressure from senior management to boost revenues and cut costs, while maintaining service levels to customers.
But, how can you strike the right balance between what appear to be competing objectives?
The answer lies in your service organization's first-time fix rate. When you focus on improving this metric, it's like pulling a lever that can simultaneously increase customer satisfaction, reduce operational costs and create new revenue by freeing up technicians to handle more jobs every day.

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