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Manutenzione Predittiva: come rendere i servizi predittivi e massimizzare il valore degli asset

(in lingua inglese)
Attraverso l’Industrial Internet of Things (IIoT)si sta vivendo una rivoluzione nel mondo dei servizi, è possibile raccogliere un’elevata quantità di dati direttamente dagli assets installati, impensabile fino a qualche anno fa. I servizi si trovano al centro dell’azienda, i dati raccolti servono all’R&D per migliorare funzionalità dei prodotti, il team del field service è in grado di prevenire e predire fermi macchina non pianificati migliorando l’esperienza dei servizi e aumentando i profitti.
Digital Tranformation of field service.
Outcome- Based offerings.
Applications make a platform.
Service digital tranformation suite.
Proactive service strategies.
Complexities of preventive maintenance.
Condition based maintenance.
The power of combining asset management with service execution.



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Atti di convegni o presentazioni contenenti case history
MCM Milano aprile 2018 Tecnologie e soluzioni per implementare la manutenzione 4.0

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da Alessia De Giosa
MCM Milano 2018Segui aziendaSegui




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Gli atti dei convegni e pi di 9.000 contenuti su www.verticale.net Milano Placeholder confidentiality disclosure. Edit or delete from layout master if not needed.
Use this second line if additional confidentiality disclosure information is required. Manutenzione Predittiva: come rendere i servizi predittivi e massimizzare il valore degli assets Andrea Martignoni ' GE ServiceMax 2 DIGITAL TRANSFORMATION 'Leveraging technology to
achieve desired outcomes
through new, more
compelling, and often
disruptive processes and
business models.' DIGITAL TRANSFORMATION IS REAL Spaceflight Storage Smartphones Success Defined
' Challenge old ways of delivering
the outcome ' Utilize assets more efficiently ' Create a compelling
user experience ' Develop a robust ecosystem ' Leverage technology as
a catalyst 3 Telepresence Defined by: Efficiency STAGE 1 SERVICE IS A COST CENTER DIGITAL TRANSFORMATION OF FIELD SERVICE Defined by: Revenue STAGE 2 SERVICE IS A DIFFERENTIATOR Defined by: Customer Experience STAGE 3 SERVICE IS A PRODUCT 6 OUTCOME-BASED OFFERINGS DOCUMENT PROCESSING NOT PRINTERS FLIGHT HOURS NOT JET ENGINES SOLAR POWER NOT SOLAR PANELS 6 IT'S NOT ABOUT 'ACTIONABLE INSIGHTS' Equipment with sensors Cloud based data gathering Analytics Now WHAT' ' 7 APPLICATIONS MAKE A PLATFORM INFORMATION Predix INSIGHTS Asset Performance Management ACTIONS ServiceMax CONNECTED ASSET GE Digital End to End solution to Provide Full Digital Service to Customer Lower operating cost | Extend asset lifetime | Optimize asset performance SERVICE DIGITAL TRANSFORMATION SUITE PROACTIVE SERVICE STRATEGIES Reactive Preventive Condition-based Predictive Customer Driven Product Lifecycle Driven Asset Condition Driven Corrective actions after
failures ' Planned Maintenance ' Dynamic Planned
Maintenance ' Condition-based
Maintenance ' ServiceMax & APM COMPLEXITIES OF PREVENTIVE MAINTENANCE Service contracts Parts, labor & expenses Task lists Dynamic schedules Asset condition Connectivity & monitoring Minimizes Unplanned Downtime by Creating
Service Requests from
Pre-Defined Attribute Values
' Run duration
' Travel time between floors
' Motor rotations
' Vibrations while running CONDITION BASED MAINTENANCE Vibrations while running Motor rotations Travel time between floors Run duration ENABLE THE RIGHT SERVICE STRATEGIES: SERVICEMAX + APM SOLUTION Monitor Conditions Recommend Actions Optimize Maintenance Strategy Dashboard management and measurement of asset strategies Risk Risk-rank reporting and cost estimates for planned, proposed maintenance Analytics Predictive failure analysis and alerts of real-time asset conditions Maintenance Plan Recommended actions and time lines for maintenance work and automated work order creation Engineer Enablement Optimized schedules and complete work order management and debrief Service Record Service details and metrics for feedback to predictive analysis THE POWER OF COMBINING ASSET MANAGEMENT WITH SERVICE EXECUTION APM ServiceMax EFFICIENCY CUSTOMER SATISFACTION REVENUE GROWTH THE DESIRED OUTCOMES IN FIELD SERVICE Utilization Mean time to repair Mean time to complete Mean time between failures First time fix Repeat visit Average response time Attach rate Contract uptime 14 THE SERVICEMAX EFFECT Annual ServiceMax Customer Survey AVERAGE RESULTS FROM OUR CUSTOMERS COMPLIANCE 13% Increase in service revenue 18% 13% Decrease in repair time 11% Increase in Net Promoter Score 19% Decrease in compliance incidents 11% Increase in contract renewals 15% Reduction in safety incidents 8% CUSTOMER
EXPERIENCE
PRODUCTIVITY & EFFICIENCY GROWTH &
REVENUE
Decrease in service cost Increase in technician productivity


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